91piso Frequently Asked Questions

91piso accepts any valid Philippine government-issued ID for KYC verification. Accepted documents include the Philippine Passport, SSS ID, UMID, PhilHealth ID, LTO Driver's License, Postal ID, Voter's ID, and the PhilSys National ID. Submit a clear photo or scan of your chosen ID through the account verification portal. KYC is required before processing your first withdrawal and is typically completed within 24 hours.

No. 91piso strictly enforces a one-account-per-player policy. Each individual is permitted a single registered account, regardless of device or email address used. Operating multiple accounts violates 91piso's Terms and Conditions and may result in all associated accounts being suspended and balances forfeited. If you have trouble accessing an existing account, contact the 24/7 support team instead of creating a new one.

On the 91piso login page, click "Forgot Password" and enter the mobile number or email address registered to your account. A password reset link or OTP will be sent to you within a few minutes. Follow the instructions to set a new password. If you no longer have access to the registered mobile number or email, contact the support team at [email protected] to go through a manual identity verification process.

To permanently close your 91piso account, send a written request to [email protected] from the email address registered to your account. Include your registered mobile number and the reason for closure (optional). Any real-money balance remaining in the account will be withdrawn to your verified payment method before closure. Account closure requests are processed within five business days. Closed accounts cannot be reopened — a new registration would be required.

The minimum deposit on 91piso is ₱100 per transaction, regardless of the payment method used — whether that's GCash, PayMaya, BDO, BPI, or Metrobank. There is no maximum single-transaction deposit limit set by 91piso, but your payment provider's own transaction caps (such as GCash's daily send limit) will still apply. All amounts are in Philippine Peso (PHP) and no foreign currency deposits are accepted.

GCash and PayMaya (Maya) withdrawals from 91piso are typically processed within 30 minutes during normal operating hours. In most cases, the funds arrive in your GCash or Maya wallet faster than that. During periods of high volume or when additional verification is required, processing may take up to a few hours. 91piso's 24/7 support team can provide a status update on any pending withdrawal at any time.

Yes. 91piso supports withdrawals to BPI, BDO, and Metrobank accounts via InstaPay or online bank transfer. Bank withdrawals are generally processed within the same business day, though processing times depend partly on the receiving bank's clearing schedules. To withdraw to a bank account, your account must be KYC-verified and the bank account must be registered in your own name — third-party bank accounts are not accepted per 91piso's anti-money laundering policy.

91piso does not charge transaction fees on standard deposits or withdrawals processed through GCash, PayMaya, BDO, BPI, or Metrobank. However, your payment provider may apply their own transfer fees depending on the transaction type — for example, some bank InstaPay transfers carry a small fee charged by the originating bank. Any such fees are imposed by the payment provider, not by 91piso, and are the responsibility of the player.

The minimum withdrawal amount per transaction on 91piso is ₱200. Withdrawal requests below this threshold will not be processed. There is no daily maximum withdrawal limit for standard players, though VIP tier players benefit from higher priority processing and elevated limits as part of the 91piso VIP Program. All withdrawal amounts are in Philippine Peso. The same payment method used for deposits is generally required for withdrawals, in line with anti-money laundering rules.

All 91piso games use certified Random Number Generator (RNG) technology that has been independently tested and certified by accredited third-party testing laboratories. RNG certification ensures that every spin, card draw, and dice roll is statistically random and not influenced by previous results or player behavior. The Return-to-Player (RTP) percentage for every game is published in that game's information panel. 91piso operates within the PAGCOR regulatory framework, which requires fair play standards to be maintained.

Yes. The entire 91piso platform is fully optimized for mobile browsers on both Android and iOS devices. You don't need to download a separate app — just open 91piso.org in your phone's browser, log in, and play. The mobile experience includes the full game catalogue, deposit and withdrawal functions, account settings, and live customer support. For the best experience, use an updated version of Chrome on Android or Safari on iPhone.

RTP (Return-to-Player) percentages on JILI slots at 91piso vary by individual game title and are set by JILI Technology, the game provider. Most JILI slots carry an RTP between 96% and 98%, which is competitive in the online slots market. The exact RTP for each JILI title is displayed in the game's information or paytable section before you start playing. RTP is a long-term statistical average across millions of spins — it does not guarantee individual session results.

Yes. 91piso features a comprehensive live casino section powered primarily by Evolution Gaming, the global leader in live dealer games. Available live tables include multiple variants of baccarat, blackjack, roulette, Sic Bo, Dragon Tiger, and popular game shows like Lightning Roulette and Crazy Time. Live casino games are streamed in real time with professional dealers and are accessible from both desktop and mobile. Bet limits vary by table and are displayed before you join.

Wagering requirements (also called rollover requirements) specify how many times you must bet your bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in qualifying bets before the bonus converts to withdrawable cash. The applicable wagering multiplier and qualifying games are stated clearly in each 91piso promotion's specific terms. Bonus balances cannot be withdrawn until wagering requirements are fully met.

Yes. 91piso operates a tiered VIP program that rewards consistent play with escalating benefits. As you progress through VIP tiers, you unlock advantages including higher withdrawal limits, faster withdrawal processing, dedicated account managers, exclusive bonus offers, cashback on losses, and invitations to VIP-only events and tournaments. VIP tier progression is based on cumulative real-money wagering activity. Full details on the 91piso VIP Program tiers and qualification criteria are available on the Promotions section.

91piso offers cashback promotions that return a percentage of your net losses over a qualifying period — typically calculated daily or weekly. Cashback is credited automatically to your account at the end of the qualifying period and may carry reduced or no wagering requirements depending on the specific promotion. Cashback only applies to net losses (total wagers minus total winnings in the period) and does not apply to bonus-funded wagers. Current cashback rates are displayed on the 91piso Promotions page.

The minimum age to register and play on 91piso is 21 years old. This requirement is mandated by PAGCOR regulations governing online gaming in the Philippines. 91piso strictly enforces this age limit through identity verification during the KYC process. If it is discovered at any point that a player is under 21 years of age, their account will be immediately suspended, any associated winnings forfeited, and all deposited funds returned in accordance with applicable law.

91piso provides responsible gaming tools in your account settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. Lowering any limit takes effect immediately. Raising a limit requires a mandatory 24-hour waiting period to prevent impulsive decisions during a session. These tools are available to all registered players at no cost, at any time. Using them is strongly encouraged as part of healthy gaming habits.

If gambling is causing harm, you can self-exclude from 91piso at any time. Go to Account Settings, select Responsible Gaming, and choose a self-exclusion period — temporary options range from 30 days to 12 months, and permanent self-exclusion is also available. Alternatively, email [email protected] and request exclusion directly. Your account will be locked within 24 hours (usually much faster). During exclusion, all promotional communications are suspended and no new accounts can be created with the same details.

If you or someone you know is experiencing gambling-related harm, help is available. PAGCOR operates a responsible gaming hotline at 1-800-1-888-0080, available 24 hours a day, 7 days a week. The National Center for Mental Health (NCMH) crisis hotline is 1800-10-UGNAYAN (8462926). Gamblers Anonymous Philippines also holds peer support meetings in Manila, Cebu, and other major Philippine cities. 91piso's own support team at [email protected] can also activate self-exclusion and account controls immediately.